At Alex Stationery, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

You may request a return or exchange within 3 days of receiving your order if:

  • The item is damaged or defective

  • The wrong item was delivered

  • The item is significantly different from what was described

To be eligible for a return:

  • The item must be unused and in its original packaging

  • You must have the original receipt or proof of purchase

2. Return Process

To initiate a return:

  • Contact us within 3 days of receiving your order at [email protected]

  • Provide your order number, reason for return, and photos (if applicable)

  • Our team will confirm the return eligibility and provide further instructions

Once approved, we will arrange pickup of the item or provide return instructions, depending on your location.

3. Refunds

Refunds are processed only in cases where:

  • A replacement is not available

  • The returned item meets our return conditions

4. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used stationery items

  • Customized or special-order products

  • Items returned after the 3-day window

5. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Email: [email protected]