At Alex Stationery, we are committed to delivering your office supplies quickly and efficiently. This Shipping Policy outlines the terms and timeframes related to the delivery of your order.
1. Order Processing Time
All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
2. Delivery Timeframe
Estimated delivery times are as follows:
Local Deliveries (within the same city): 2–3 business days
Inter-City Deliveries: 3–5 business days
Please note that delivery times may vary depending on location and external factors such as weather or courier delays.
3. Shipping Charges
Shipping charges, if any, will be clearly mentioned at the time of order confirmation. In many cases, we offer free delivery on orders above a certain amount.
4. Cash on Delivery
All orders are delivered using Cash on Delivery (COD). Please ensure someone is available to receive the parcel and make the payment at the time of delivery.
5. Delivery Confirmation
You will receive a confirmation message or call prior to the delivery. In case of a failed delivery attempt, our team will contact you to reschedule.
6. Delivery Issues
If your order is delayed or lost in transit, please contact us at [email protected] with your order number. We will investigate the issue and resolve it as quickly as possible.
7. Contact Us
For any shipping-related questions or concerns, you can reach us at:
Email: [email protected]